bricking cloud devices

If Your Company Shuts Down, Will My Sense Stop Working?

The recent news about cloud-based Revolv shutting down and leaving users in the dust has led to folks asking about what might happen to their cloud-based Sense monitors if Sense the company closes. Here’s what we have to say.

After Nest announced they would be shutting down Revolv, the cloud-based home automation hub, some understandable outrage came about as well as an important question: what happens when support for a cloud-based product disappears, and customers are left with a useless chunk of hardware and a dent in their wallet?

Our existing partnerships with Schneider Electric and Landis + Gyr enables us to pursue a path of broader consumer adoption with a partnership ecosystem that includes home construction, energy providers and smart home innovators. In short, we plan to be around for a long time.

But Sense does make a piece of hardware that requires the cloud to function, so this is a question that we've been thinking hard about over the last few days.

The trouble is, Sense really does have to do some of its processing in the cloud. Sense is constantly learning about not only your home, but about every home that has Sense installed. That's a lot of learning, and it's done best in the cloud.

So, while we plan to be around for a long time, we don't like the fact that, if something were to happen to Sense, people who supported us would be left with nothing to show for it.

Should Sense need to shut down for any reason, we are committed to ensuring that core Sense functionality will continue. For now, we are very much alive and well, and are focused on delivering the best high resolution energy monitoring features we can.