Comcast Sucks Energy

Cable DVRs Promote Fake Power Saving Mode

Our testing on the Xfinity X1 DVR found that turning on power save mode reduced power use from 26 watts to 24.5 watts. A tiny savings of only 1.5 watts.

Have you ever pushed the close button in an elevator and the door didn’t close? That’s because most of them don’t work. Twenty-five years ago, the Americans with Disabilities Act mandated longer wait times before elevator doors closed so most manufacturers incapacitated but didn’t remove the buttons. They knew that people feel better with a button to push when they are feeling impatient.

It seems that cable and telco companies have taken their cues from elevator manufacturers in the design of their DVRs. In testing conducted by Sense, we discovered that DVRs from the leading pay TV providers have a “power save” mode that effectively does nothing. Our energy testing on the Comcast flagship Xfinity X1 DVR found that turning on power save mode reduced power use from 26 watts to 24.5 watts. A tiny savings of only 1.5 watts — probably all coming from turning off the light that tells you it’s on! Tests of DVRs from Time Warner, DirectTV, and Verizon also showed that these had no useful power saving mode either.

An independent industry consortium as well as Comcast’s own data confirm our findings. In fact, Comcast claims that, depending on usage, power saving mode on the X1 will save 1.5 kWh per year from a total of 200 kWh per year -- which amounts to less than 1%.

In addition to the fake power saving mode, the power button on the remote control for the Comcast Xfinity DVR turns the device on but won’t turn it off.  According to the Comcast website, the “off” function on the remote control is disabled to keep the Comcast box and TV from getting out of sync. So you don’t even have the option of a full power-off. Looking at DVRs from the dominant providers, Time Warner, DirecTV and Verizon, we discovered that none of them had a true power save mode, either, and they operated continuously.

You might be wondering if Comcast and other pay TV providers have the technological know-how to build in a power save mode that really saves power. Let’s take a look at a similar product to find out. The PlayStation 4 uses 135 watts while powered on, but this is reduced to 8.5 watts in “standby” mode, and in “off” mode that usage shrinks to a miniscule 0.3 watts. Compare this to 19 watts in standby mode for the DirecTV DVR, the most energy efficient of the cable DVRs, and 24.5 watts for the Comcast Xfinity DVR, one of the biggest energy gluttons.

Comparison: Energy Demands of Cable and Gaming Hardware

Device Off mode Power on Power save
or standby mode
PlayStation 4 0.3W 137W 8.5W
Time Warner DVR N/A 23.5W 21.5W
Comcast Xfinity DVR N/A 26W 24.5W
DirectTV DVR N/A 20.2W 19W
Verizon Fios DVR N/A 27W 26W

So we set out to find a fix with minimal changes to the existing DVRs. DVRs need to record scheduled programs at various times. But, with the right mix of software and hardware support, these devices could go into low-power sleep mode between recordings.

There are at least two ways that Comcast could do this. One would be a software fix in their current hardware. The typical set top box is built with a chip similar to Broadcom’s BCM 7425, which demodulates the cable signal and delivers programming to your screen. According to Broadcom, the BCM 7425 has four different sleep modes built into the chip. One of the sleep modes would bring your cable box back to full operation from an extremely low-power, deep sleep in five seconds. A simple software tweak could enable low-power mode and significantly reduce energy usage while imposing negligible manufacturing costs for the cable providers.

Another alternative would be to add a low-power SoC (for example a Cortex M0) that would add about $1.50 to the total hardware cost, which is minimal compared to the total profit from six years (the average DVR lifespan) of monthly cable box rental fees. This upgrade would address the syncing problem by periodically waking up the set top box, performing the sync, and then returning to super low power.

But it is possible to go even further. Grappling with finite battery lives, the mobile phone industry has had to be cognizant of power consumption from the very beginning. Over the past decade, mobile phones have added significantly more processing power and capabilities while limiting energy consumption. Almost every smartphone built today does as much or more than a set-top box or DVR but uses substantially less power.

If you compare the latest phone from Apple, the iPhone X, with the Comcast Xfinity X1, you see that most of the iPhone X specs are higher performance while consuming less power (table below). The iPhone’s processor accounts for the majority of its energy consumption. Compared to the Comcast X1, the iPhone has a processor with more cores running at a higher speed and is also powering a display. In addition, it can handle video at an even higher resolution than the X1. They are both networked and, while they use different technologies, both the iPhone and cable DVR need to maintain contact with the network even while in idle mode.

The biggest difference is that the iPhone has been architected from the ground up with power consumption in mind, whereas power savings have not traditionally been a primary goal for cable companies. Meanwhile, most consumers are simply not aware of how much energy devices like DVRs are consuming when they appear to be off.

Hardware Specification Comparison

Comcast X1 (Arris MX011BNC) iPhone X
CPU 2 core/1.3GHz A11 64Bit, 6 core, 2.39GHz
Memory 500GB storage, 1GB SDRAM, 256MB Flash 256GB storage, 3GB SDRAM
Display none 2346 x 1125 OLED
Video 1080P, 720P 4K, 1080P, 720P
Codecs MPEG-2, MPEG-4, HD Transcode HEVC, H.264, MPEG-4, JPEG
Networking MoCA, DOCSIS, ZigBee RF4CE, 10/100/1000BASE-T FDD-LTE, TD-LTE, UMTS, GSM, Wifi, Bluetooth, NFC
Power while active ~26W ~1W
Power while idle ~24.5W ~0.05W

Mobile phones have added significantly more processing power and capabilities while limiting energy consumption. Almost every smartphone built today does as much or more than a set-top box or DVR but uses substantially less power.

Potential Savings

Always-on devices account for 23% of home energy usage — a total of $40B annually nationwide — and just one of these DVRs can account for around 10% of a home’s always-on power drain.

If you assume a DVR is active (watching TV or recording shows) six hours per day, then the minimal power saving changes suggested above would reduce the overall power usage of a DVR by two-thirds. On the other hand, if you slash your way to the power savings achieved by a  mobile device like the iPhoneX, the overall power usage could be reduced by a factor of ten!

The realistic opportunity is probably somewhere between these extremes, but a conservative view would be that if the cable industry adopted the sorts of power saving technologies used in mobile devices, 90% reduction in power usage should be achievable in a cost effective way.

Overall, DVRs and set-top boxes use something like 21 TWh (estimate from 2017). Rolling out 2/3rds savings based on implementing a real power saving mode in existing designs would save more than 14 TWh of energy -- over 1% of all US residential usage. This would save US consumers $1.84B per year and avoid carbon emissions equivalent to almost five coal-fired power plants. Going all the way to the potential 90% savings by making use of existing mobile device technologies would save consumers almost $2.5B per year and avoid emissions equivalent to more than six coal-fired power plants.

Consumers cannot easily fix this problem themselves. Simply unplugging their DVRs will defeat the purpose of a DVR and disrupt recordings. Energy savings must be built into the DVR itself. But the typical DVR has an average lifespan of 6-7 years, which means that the boxes will be in households for many years to come unless providers make proactive changes. At the end of 2016, Comcast rolled out their newest DVR, the X1, to half of their 22 million customer households, a significant cost in hardware and services. For Comcast, as for other cable and telco companies, there is a need both for software updates to get whatever gains are possible for existing boxes as well as much more serious efforts around energy efficiency for future hardware.

The cable industry is wasting nearly $2B of consumer’s money annually and unnecessarily driving up energy production. Unlike the fake close buttons on elevators, fake power save imposes real costs on consumers and the environment. It’s time the cable companies built real energy savings into their DVRs.

Additionally, if we can find similar savings in other always-on home power gluttons (our next project), the potential reduction is huge - more than 20% of all US residential power.  These same 10x to 100x savings are unlikely across all categories, but we do think that the prospect of using state-of-the-art power savings techniques from the mobile or IoT industry could have significant potential across a wide range of continually plugged in devices.

Joe Bamberg is Hardware Lead at Sense, whose intelligent home energy monitor interprets the power usage and activity of devices in the home.